Drag app logs, Salesforce logs, or ZIP files here
Best results come from uploading both your CXone/CXagent app log and the related Salesforce log. RTF, TXT, LOG, JSON, CSV, and ZIP files are supported. ZIP files will be automatically extracted.
App logs
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Salesforce logs
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Other files
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1. Keep this front end as your analyst workbench in Windsurf.
2. Replace the client-side analyzer with your refactored Python or API service once the parsing logic is finalized.
3. Expand the parser to capture interaction IDs, statuses, commands, refusal timeout, and Salesforce match data.
4. Add AI triage later to summarize likely root cause per contact from the correlated timeline.
Contact summaries
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Upload logs and analyze them to build one row per Contact ID.